Judi Moreo is one of the most recognized personal growth trainers and coaches in the world. She is the author of 11 books including 2 international bestsellers, “You Are More Than Enough” and “Conquer the Brain Drain,” as well as the “You Are More Than Enough Personal Development course,” an online program for building your self-confidence, communication, and leadership skills.
Customer service is the interrelationship between ALL persons involved with an organization…externally and internally. It is no longer the job of a particular person to take care of customers. Everyone in the organization either serves external customers or serves someone who serves external customers. Therefore, customer service is everyone’s job!
Scott McKain’s keynote presentations benefit from three decades of experience, combined with his innate talent for articulating successful ideas. McKain has spoken before and consulted for the world’s most influential corporations.
Scott McKain creates captivating presentations and bestselling books which clearly reveal how to create more compelling connections between you and your customers and how to stand out and move up, regardless of the economic climate in your industry.
Scott is the founder of a consulting and training company that explores the role of ultimate customer experiences in creating enhanced client retention and revenue, and is the author of three Amazon.com #1 business bestsellers; all teaching how to expand profits, increase sales, and engage customers. McKain’s latest book, released by publisher McGraw-Hill and titled 7 Tenets of Taxi Terry, provides the specific steps for every employee to create and deliver ultimate customer experiences.